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Cookies policy

When you visit the site we may store some information (commonly known as 'cookies') on your computer. Cookies are pieces of information that a website transfers to your hard drive to store and sometimes track information about you. Cookies are specific to the server that created them and cannot be accessed by other servers, which means that they cannot be used to track your movements around the web. A cookie helps you get the best out of the site and helps us to provide you with a more customised service.

The site uses cookies to measure site usage and to improve and update our content. You can manage these small files yourself and learn more about them from AllAboutCookies.org. You can block or erase cookies from your computer if you want to, but certain parts of the site are reliant on the use of cookies to operate correctly. They may not work correctly if you set your browser not to accept cookies. The list below shows all of the cookies that are set by this website and the third-party services we use. If you have any queries about these cookies or would like more information about them, email contactus@moneyadvicetrust.org.

Cookies for improving service

Google Analytics sets cookies to help us accurately estimate the number of visitors to the website and volumes of usage. This is to ensure that the website is available when you want it and to help us understand what you want to use.

CookieDescriptionDuration
_gaThis cookie is installed by Google Analytics. The cookie is used to calculate visitor, session, campaign data and keep track of site usage for the site's analytics report. The cookies store information anonymously and assign a randomly generated number to identify unique visitors.2 years
_gidThis cookie is installed by Google Analytics. The cookie is used to store information of how visitors use a website and helps in creating an analytics report of how the website is doing. The data collected including the number visitors, the source where they have come from, and the pages visted in an anonymous form.1 day
_gat_UA-16215584-1This is a pattern type cookie set by Google Analytics, where the pattern element on the name contains the unique identity number of the account or website it relates to. It appears to be a variation of the _gat cookie which is used to limit the amount of data recorded by Google on high traffic volume websites.1 minute
_hjFirstSeenThis is set by Hotjar to identify a new user’s first session. It stores a true/false value, indicating whether this was the first time Hotjar saw this user. It is used by Recording filters to identify new user sessions.30 minutes
inisoftwebchatNo description15 minutes
_hjTLDTestNo descriptionsession
_hjidThis cookie is set by Hotjar. This cookie is set when the customer first lands on a page with the Hotjar script. It is used to persist the random user ID, unique to that site on the browser. This ensures that behavior in subsequent visits to the same site will be attributed to the same user ID.1 year
_hjIncludedInPageviewSampleNo description2 minutes
_hjAbsoluteSessionInProgressNo description30 minutes
_hjIncludedInSessionSampleNo description2 minutes

For further details on the cookies set by Google Analytics, please refer to the Google Code website.